IMU researchers published a new journal paper on e-government quality of service. The paper presents a detailed analysis of more than 30 quality approaches concerning public sector services, e-services in general and e-government services. Based on the dimensions measured by each approach the paper classifies them and identifies the basic factors needed for the development of a complete quality model of e-government services.

See: Halaris, C., B. Magoutas, X. Papadomichelaki, G. Mentzas (2007) Classification and synthesis of quality approaches in e-government services, Internet Research, 2007, Vol. 17, Issue: 4, Pages: 378 – 401.

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