e-GovQual: A multiple-item scale for assessing e-government service quality

Titlee-GovQual: A multiple-item scale for assessing e-government service quality
Publication TypeJournal Article
Year of Publication2012
AuthorsPapadomichelaki, X, Mentzas, G
Journal"<a href=""http://dx.doi.org/10.1016/j.giq.2011.08.011"">Government Information Quarterly, Volume 29, Issue 1, January 2012, Pages 98?109"